Shipping & Returns
Living Water International’s Online Store offers refunds within 30 days of receipt of shipment. Unfortunately, older purchases will not be eligible for refunds. Refunds are initiated by returning an item to Ideas ’N Motion, our fulfillment vendor, following the instructions below.
To be eligible for a refund, your returned item must:
1. Be unused and in the same condition that you received it.
2. Be in the original packaging.
3. Include the entire packing slip with completed information on the Returns portion, located at the bottom of the packing slip.
To return an item for a refund, mail it to:
Ideas ‘N Motion
Attn: Living Water Returns
4552 Beltway Drive
Addison, TX 75001
* Please do not send your purchase to Living Water International, as items are housed with our fulfillment vendor, Ideas ‘N Motion.
To be sure that your return made it successfully to Ideas ‘N Motion, consider using a tracking number. For large orders you may also consider purchasing shipping insurance.
You are responsible for paying shipping costs for returns, unless the return is due to a fulfillment error (i.e., wrong size or product was sent). For fulfillment errors, contact Amber Kotschi at 972.869.1907 ext. 11 to obtain a return shipping label.
How Refunds Are Issued
As soon as your return is received it will be inspected (see Refund Eligibility above for requirements). We will send you an email to notify you that your return has been received and will indicate if the refund is approved.
Once approved, the purchase amount will be refunded to the credit card used for the purchase or other original method of payment.
Late or Missing Refunds
If your refund is late or missing, please check your bank or credit card statement. If your bank or credit card company does not show a refund or pending refund, please contact us at firstname.lastname@example.org.
At this time our system is not setup for exchanges. However, you may return your item for a refund and order the item you wish to have instead. For further questions, please contact us at email@example.com.